We're so confident that you'll love your Wide Rides Guitar Strap that we're offering a 100% money-back guarantee if you're not happy with it, for any reason.
We'll also do a one-time, no-charge replacement just in case you accidently ordered the wrong size or pad type. Just send back the strap you received (you pay the shipping back to us) in new condition, and we'll send you the one you really needed all along (we'll pay the shipping to you).
On the off chance you find something wrong or defective with your Wide Rides Guitar Strap, bring this to our attention immediately and we'll ship you out a no-charge replacement straight away. Be sure to send us back the defective strap so we can examine the problem ourselves.
And last, but not least, every once in a while we come across a guitar or bass player who, because of an unusual playing position and/or unusual guitar, can not get a proper adjustment and requires a slightly different length on the front strap. Not a problem! We'll do a one-time, no-charge, special length replacement. Just let us know right away if you're having a problem and we'll take care of you.
We believe that all people deserve to be treated with a certain basic dignity and respect right off the bat. And that extends to passing along personal or private information. We respect your right to privacy (and an uncluttered inbox) just as we would our own! You're our valued customers and friends and we will absolutely not sell, rent, or give away your e-mail or personal information to any marketing firms, spammers, marketers, mailing lists, or even legitimate retailers and magazine companies!
We also don't collect or save any of your personal info if you just visit our website without buying anything or signing up for our e-mail newsletter.
And if you do buy something, we don't collect or keep any of your financial information. For your security and convenience we conduct all of our financial transactions through PayPal. They're fast, accurate, and have been in the business a long time. PayPal is by far the most secure and reliable form of handling financial transactions on the web.